This incident has now been resolved, thank you for you patience.
Posted Jan 21, 2021 - 09:09 MST
Monitoring
The team has performed necessary steps to improve stability, and we continue to monitor. At this point, we are not experiencing any login failures or time outs. We will close the incident in 30minutes.
Posted Jan 21, 2021 - 08:18 MST
Identified
The issue has been identified, and a fix is being implemented.
Posted Jan 21, 2021 - 07:51 MST
Investigating
Our website is experiencing heavy load, and in some cases users experienced a long duration to login or timed out. We apologize for any inconvenience and will post another update as soon as we learn more.